When I analysed the statistics of campaigns, I noticed some inconsistencies for bounces.
For example:
"Requested action not taken: mailbox unavailable".
Mumara defined it as soft bounce, then I don't agree with it, I assume it's a hard bounce.
I make (or change existing) bounce rule, but then this bounce rule will be active only for next campaigns.
Consequently the status of many subscribers will not be correct.
But if I want to change the Hard status on the SOFT or vice versa, then I must add a rule, then delete these emails from the Mumara, and then download the base to Mumara again and then send the rules to work.
Is it possible to update these all subscribers in Mumara?
Or it's possible run a Mysql query and update these all subscribers?
How can I do?
Answer.
For example:
"Requested action not taken: mailbox unavailable".
Mumara defined it as soft bounce, then I don't agree with it, I assume it's a hard bounce.
I make (or change existing) bounce rule, but then this bounce rule will be active only for next campaigns.
Consequently the status of many subscribers will not be correct.
But if I want to change the Hard status on the SOFT or vice versa, then I must add a rule, then delete these emails from the Mumara, and then download the base to Mumara again and then send the rules to work.
Is it possible to update these all subscribers in Mumara?
Or it's possible run a Mysql query and update these all subscribers?
How can I do?
Answer.