Wasif, can you please let me know how to escalate support tickets when front-line staff are unhelpful or unresponsive?
Our company generates 25k+ new subscribers per day and sends 1MM+ emails per day.
However, due to multiple bugs in the software, we're unable to send what we need to. Mumara staff has been informed of the bugs and even acknowledged they exist, but refuses to fix them and then stops answering tickets. Basically, we've not received any resolution at all to these core issues.
- Spintags to do not work at all when sending multiple campaigns
- Cannot add more than 5 contacts per minute by API due to table locking and time required to "check" the contact against existing lists and triggers
- Segments are not properly updating and subscriber counts fluctuate wildly (up to 50%) per campaign
So in a nutshell, you can't add contacts, can't mail the correct contacts due to segmentation issues, and then the campaigns that do go out don't parse the content of the message properly. How are we supposed to operate a business like that?
Btw, this is on a 32 core / 128 gb ram server that's never above 20% memory usage. MySQL and PHP are fully optimized. I can provide screenshots of everything above including showing your staff refusing to resolve.
Our company generates 25k+ new subscribers per day and sends 1MM+ emails per day.
However, due to multiple bugs in the software, we're unable to send what we need to. Mumara staff has been informed of the bugs and even acknowledged they exist, but refuses to fix them and then stops answering tickets. Basically, we've not received any resolution at all to these core issues.
- Spintags to do not work at all when sending multiple campaigns
- Cannot add more than 5 contacts per minute by API due to table locking and time required to "check" the contact against existing lists and triggers
- Segments are not properly updating and subscriber counts fluctuate wildly (up to 50%) per campaign
So in a nutshell, you can't add contacts, can't mail the correct contacts due to segmentation issues, and then the campaigns that do go out don't parse the content of the message properly. How are we supposed to operate a business like that?
Btw, this is on a 32 core / 128 gb ram server that's never above 20% memory usage. MySQL and PHP are fully optimized. I can provide screenshots of everything above including showing your staff refusing to resolve.