Trigger not firing on segment

[Jack Steele]

I created a segment with a condition that the first name must be “Kane” and set up a trigger to activate whenever a contact is added to this segment.
The trigger works correctly when a new contact is added.
However, if I update an existing contact’s field (change the first name to “Kane”) so now contact matches the segment criteria, the trigger didn't fired.
In short, the trigger only fire for new additions, not when a contact changes to match the segment rule.

 

[rehan]

Hey Jack,

Hope you are doing good. Do you have any screenshots related to this issue where you have set up the trigger criteria and where you have edited the contact.

Thankyou

 

[Jack Steele]

Thank you for the quick response.
Yes sure, I’m attaching the screenshot along with the relevant details below.

This is the segment that I created.





Add Trigger on the segment

 

[rehan]

Hey Jack,

Thankyou for the detailed information. I will reproduce this issue on my test installation and get back to you with my findings.

Warm Regards,

 

[rehan]

After reproducing the issue, it has been traced out and forwarded to the development team. They are actively working on it. Hopefully, it will be fixed in the next update. I will keep you posted about the update when it gets launched.

Thankyou