Search results

  1. M

    Autoresponder to Customers who replied to our reply-to email address

    Is it possible to set search criteria as "Subscribers who replied" under Auto-Responders/Create-Auto-Responders Search options ? I would like to send automatic emails to customers who replied to emails sent from mass campaigns. I can define reply-to email address under SMTP settings. Now...
  2. M

    Bounces are not being registered for all campaigns in Classic pro Mumara

    Any update? We've forwarded you our server details as well. Looking forward to your reply. Regards, MDG Computers Inc
  3. M

    Bounces are not being registered for all campaigns in Classic pro Mumara

    Thank you for your reply Wasif, forwarded you the details on your skype.
  4. M

    Bounces are not being registered for all campaigns in Classic pro Mumara

    Any update? Looking forward to your reply. Regards, MDG Computers Inc.
  5. M

    Automate transactional emails from our DB to Mumara

    Hi, I have numerous questions regarding automating email campaigns in Mumara. We want to send different HTMLs to different lists in Mumara automatically on a daily basis and able to check the KPIs. The emails lists can be transferred into Mumara with the API functionality but I was reading...
  6. M

    Email Marketing - SPF fail "From Address" is coming incorrect for outlook ESP

    Found it, thank you Wasif. I was able to fix the issue.
  7. M

    Bounces are not being registered for all campaigns in Classic pro Mumara

    We tried opening the page and it would not load. We also have the same problem with complaints and unsubscribes. None of the data is being populated per campaign except for log, opens, clicks and domain breakup.
  8. M

    Bounces are not being registered for all campaigns in Classic pro Mumara

    Hi, We found the bounces are not processed on all clients/users campaigns, We checked with support staff, he mentioned that, if any invalid bounce email address in the account will be struck the whole bounce processing, Right now, we are receiving bounce reports to our individual bounce...
  9. M

    Email Marketing - SPF fail "From Address" is coming incorrect for outlook ESP

    Hi all, Recently, we found an issue with our Mumara Classic Pro. We sent 10 campaigns in the morning today (10/22/2020) and each campaign had an hour gap between them. Meaning 2nd campaign only starts when the first one was finished, so there was no overlapping. These 20 campaigns were sent...
  10. M

    Bounce Reports not showing in real time

    Yes, that makes perfect sense Wasif. Thank you!
  11. M

    Mumara setting for sending email in an hour

    Let me be more clear to make it easier to understand. For example: Mumara setting to send emails is set to 3600 per hour. We are putting a restriction on the server level( SMTP level) to not send more than 200 emails per hour. So if Mumara is trying to send 3600 emails/hour , and we are...
  12. M

    Mumara setting for sending email in an hour

    Thank you for replying Wasif. What happens when we send an email from Mumara and the (SMTP) MTA relays and queues the email for delivery to its final destination? For example: We send 100 emails per hour and and some of those emails are in queue and do not get delivered, does Mumara try to...
  13. M

    Mumara setting for sending email in an hour

    Hi, I wanted to get an update regarding the question in the forum. I'd really appreciate if you could get back to me ASAP. Thank you! Regards, MDG Computers Inc.
  14. M

    Mumara setting for sending email in an hour

    Currently there are options in Mumara Classic to send x amount of emails in an hour or in a day. My question is how are these emails being sent in an hour? For example if we have 200 emails going in an hour via 20 SMTPs servers, are these 200 emails being sent out all together in an hour or even...
  15. M

    Bounce Reports not showing in real time

    Thank you for you reply Wasif! It is already to set to 2 hours. The problem is that we see the bounces after 2-3 days. After the campaign is finished, we noticed that the emails are delivered and not bounced. However, in reality they are in queue or waiting to be sent. So instead of Mumara...
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    Bounce Reports not showing in real time

    Hi, Whenever we send out a campaign, the statistics show that all emails have been delivered and none of them are bounced. However, we only receive a few emails and not all. After a few days, the campaign statistics show that the emails have experienced a hard bounce. Why does it take so long...
  17. M

    Trigger for unsubscribe to go to global suppression list

    Hi AdnanR, We were able to fix the issue. Thanks for you help! Regards, MDG
  18. M

    Trigger for unsubscribe to go to global suppression list

    We tried to set up a Trigger for unsubscribe as per the documentation to suppress, but this doesn't work, it didn't add to Global suppression list. It is supposed to work as per Mumara IT support, if it doesn't they suggested they could write a simple php cron for direct db operations Will you...