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    Autoresponder to Customers who replied to our reply-to email address

    Is it possible to set search criteria as "Subscribers who replied" under Auto-Responders/Create-Auto-Responders Search options ? I would like to send automatic emails to customers who replied to emails sent from mass campaigns. I can define reply-to email address under SMTP settings. Now...
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    Automate transactional emails from our DB to Mumara

    Hi, I have numerous questions regarding automating email campaigns in Mumara. We want to send different HTMLs to different lists in Mumara automatically on a daily basis and able to check the KPIs. The emails lists can be transferred into Mumara with the API functionality but I was reading...
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    Bounces are not being registered for all campaigns in Classic pro Mumara

    Hi, We found the bounces are not processed on all clients/users campaigns, We checked with support staff, he mentioned that, if any invalid bounce email address in the account will be struck the whole bounce processing, Right now, we are receiving bounce reports to our individual bounce...
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    Email Marketing - SPF fail "From Address" is coming incorrect for outlook ESP

    Hi all, Recently, we found an issue with our Mumara Classic Pro. We sent 10 campaigns in the morning today (10/22/2020) and each campaign had an hour gap between them. Meaning 2nd campaign only starts when the first one was finished, so there was no overlapping. These 20 campaigns were sent...
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    Mumara setting for sending email in an hour

    Currently there are options in Mumara Classic to send x amount of emails in an hour or in a day. My question is how are these emails being sent in an hour? For example if we have 200 emails going in an hour via 20 SMTPs servers, are these 200 emails being sent out all together in an hour or even...
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    Bounce Reports not showing in real time

    Hi, Whenever we send out a campaign, the statistics show that all emails have been delivered and none of them are bounced. However, we only receive a few emails and not all. After a few days, the campaign statistics show that the emails have experienced a hard bounce. Why does it take so long...
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    Trigger for unsubscribe to go to global suppression list

    We tried to set up a Trigger for unsubscribe as per the documentation to suppress, but this doesn't work, it didn't add to Global suppression list. It is supposed to work as per Mumara IT support, if it doesn't they suggested they could write a simple php cron for direct db operations Will you...