500 Internal Error :/

abdullah

Beginner
Jun 5, 2019
13
0
1
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator at [email protected]**********.live to inform them of the time this error occurred, and the actions you performed just before this error.
More information about this error may be available in the server error log.
 

wasif

Administrator
Staff member
Apr 9, 2019
97
7
8
You are using apache or nginx? and is there any control panel installed on your server?
 

wasif

Administrator
Staff member
Apr 9, 2019
97
7
8
did you upload the files using root user or uploaded from the actual domain's user via FTP?
 

wasif

Administrator
Staff member
Apr 9, 2019
97
7
8
also if you can

- ssh to the server
- go to correct physical path
- write "ls -l"

and tell me the owning user and group name
 

abdullah

Beginner
Jun 5, 2019
13
0
1
-rwxrwxrwx 1 root root 8233 Apr 25 2018 activity_log.php
drwxrwxrwx 3 root root 4096 May 4 2018 addons
-rwxrwxrwx 1 root root 29428 Apr 25 2018 adknowledge_setting.php
-rwxrwxrwx 1 root root 36715 Apr 25 2018 advance_stats.php
drwxrwxrwx 2 root root 4096 May 4 2018 ajax
drwxrwxrwx 3 root root 4096 May 4 2018 API
-rwxrwxrwx 1 root root 11775 Apr 25 2018 api_integration.php
-rwxrwxrwx 1 root root 52706 Apr 25 2018 application_settings.php
-rwxrwxrwx 1 root root 22182 Apr 25 2018 assing_ip_list.php
-rwxrwxrwx 1 root root 18243 Apr 25 2018 blacklist_checker.php
-rwxrwxrwx 1 root root 65715 Apr 25 2018 bounce_rules.php
-rwxrwxrwx 1 root root 16553 Apr 25 2018 bulk_subscriber_update.php
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-rwxrwxrwx 1 root root 9327 Apr 25 2018 check_files_permissions.php
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-rwxrwxrwx 1 root root 15499 Apr 25 2018 contacts_importing.php
drwxrwxrwx 3 root root 4096 May 4 2018 cronjob
-rwxrwxrwx 1 root root 36569 Apr 25 2018 cron_settings.php
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drwxrwxrwx 4 root root 4096 May 4 2018 css
-rwxrwxrwx 1 root root 13420 Apr 25 2018 custom_header.php
-rwxrwxrwx 1 root root 61201 Apr 25 2018 database_backup.php
-rwxrwxrwx 1 root root 4719 Apr 25 2018 dbError.php
-rwxrwxrwx 1 root root 17992 Apr 25 2018 dedicated_ip_list.php
-rwxrwxrwx 1 root root 34178 Apr 25 2018 delete_contacts.php
drwxrwxrwx 2 root root 4096 May 4 2018 dkim
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-rwxrwxrwx 1 root root 3795 Apr 25 2018 download_htaccess.php
-rwxrwxrwx 1 root root 12585 Apr 25 2018 dropbox_setting.php
-rwxrwxrwx 1 root root 22518 Apr 25 2018 edit_pmta_server.php
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-rwxrwxrwx 1 root root 7641 Apr 25 2018 email_templates_list.php
-rwxrwxrwx 1 root root 3783 Apr 25 2018 error.php
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-rwxrwxrwx 1 root root 5963 Apr 25 2018 get_email.php
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-rwxrwxrwx 1 root root 29404 Apr 25 2018 image_view.php
drwxrwxrwx 8 root root 4096 May 4 2018 img
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-rwxrwxrwx 1 root root 23151 Apr 25 2018 import_contacts.php
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-rwxrwxrwx 1 root root 34186 Apr 25 2018 import_email_template.php
-rwxrwxrwx 1 root root 10490 Apr 25 2018 import_smtp.php
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-rwxrwxrwx 1 root root 16253 Apr 25 2018 import_suppressed_contacts.php
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drwxrwxrwx 2 root root 4096 May 4 2018 inc
-rwxrwxrwx 1 root root 124458 May 2 2018 index.php
-rwxrwxrwx 1 root root 24091 Apr 25 2018 installer.php
-rwxrwxrwx 1 root root 15159 Apr 25 2018 install.php
drwxrwxrwx 7 root root 4096 May 4 2018 js
drwxrwxrwx 2 root root 4096 May 4 2018 language
-rwxrwxrwx 1 root root 7532 Apr 25 2018 language_editor.php
-rwxrwxrwx 1 root root 10142 Apr 25 2018 license_update.php
-rwxrwxrwx 1 root root 4358 Apr 25 2018 link_expired.php
-rwxrwxrwx 1 root root 44297 Apr 25 2018 login.php
-rwxrwxrwx 1 root root 25760 Apr 25 2018 logo_image.php
-rwxrwxrwx 1 root root 3325 Apr 25 2018 logout.php
-rwxrwxrwx 1 root root 12152 Apr 25 2018 maintinance.php
-rwxrwxrwx 1 root root 9894 Apr 25 2018 mandrill_setting.php
drwxrwxrwx 11 root root 4096 May 4 2018 modules
-rwxrwxrwx 1 root root 49051 Apr 25 2018 multiple_schedule_campaign.php
-rwxrwxrwx 1 root root 13578 Apr 25 2018 multi_threading.php
-rwxrwxrwx 1 root root 8991 Apr 25 2018 mumara_api.php
-rwxrwxrwx 1 root root 39928 Apr 25 2018 new_autoresponders_criteria.php
-rwxrwxrwx 1 root root 50502 Apr 25 2018 new_autoresponders_group.php
-rwxrwxrwx 1 root root 101018 Apr 25 2018 new_autoresponders.php
-rwxrwxrwx 1 root root 40131 Apr 25 2018 new_bounce.php
-rwxrwxrwx 1 root root 16067 Apr 25 2018 new_bounce_reasons.php
-rwxrwxrwx 1 root root 78700 Apr 25 2018 new_campaign.php
-rwxrwxrwx 1 root root 47219 Apr 25 2018 new_contacts.php
-rwxrwxrwx 1 root root 18624 Apr 25 2018 new_credit_addons.php
-rwxrwxrwx 1 root root 21574 Apr 25 2018 new_custom_fields.php
-rwxrwxrwx 1 root root 11333 Apr 25 2018 new_dkim.php
-rwxrwxrwx 1 root root 46745 Apr 25 2018 new_dynamic_content_tag.php
-rwxrwxrwx 1 root root 31924 Apr 25 2018 new_email_split_campaign.php
-rwxrwxrwx 1 root root 23908 Apr 25 2018 new_email_template.php
-rwxrwxrwx 1 root root 35179 Apr 25 2018 new_esp_server.php
-rwxrwxrwx 1 root root 26133 Apr 25 2018 new_feedback_loop.php
-rwxrwxrwx 1 root root 37412 Apr 25 2018 new_list.php
-rwxrwxrwx 1 root root 18190 Apr 25 2018 new_mask_domain.php
-rwxrwxrwx 1 root root 40824 Apr 25 2018 new_notification.php
-rwxrwxrwx 1 root root 84430 Apr 25 2018 new_pmta_server.php
-rwxrwxrwx 1 root root 75231 Apr 25 2018 new_sender_info.php
-rwxrwxrwx 1 root root 44609 Apr 25 2018 new_smtp.php
-rwxrwxrwx 1 root root 12014 Apr 25 2018 new_spin_tag.php
-rwxrwxrwx 1 root root 33971 Apr 25 2018 new_sub_user_account.php
-rwxrwxrwx 1 root root 28569 Apr 25 2018 new_sub_user_role.php
-rwxrwxrwx 1 root root 32314 Apr 25 2018 new_support_user.php
-rwxrwxrwx 1 root root 87616 Apr 25 2018 new_trigger.php
-rwxrwxrwx 1 root root 38344 Apr 25 2018 new_user_account.php
-rwxrwxrwx 1 root root 50542 Apr 30 2018 new_user_role.php
-rwxrwxrwx 1 root root 134436 Apr 25 2018 new_web_forms.php
-rwxrwxrwx 1 root root 35304 Apr 25 2018 notification_smtp.php
-rwxrwxrwx 1 root root 23467 Apr 25 2018 pmta_server_config.php
-rwxrwxrwx 1 root root 16452 Apr 25 2018 pmta_server_status.php
-rwxrwxrwx 1 root root 15803 Apr 25 2018 pmta_setting.php
-rwxrwxrwx 1 root root 5307 Apr 25 2018 processlist.php
-rwxrwxrwx 1 root root 44062 Apr 25 2018 redirect.php
-rwxrwxrwx 1 root root 24073 Apr 25 2018 re-genrateconfig.php
-rwxrwxrwx 1 root root 17647 Apr 25 2018 register.php
-rwxrwxrwx 1 root root 24354 Apr 25 2018 schedule_campaign_notification.php
-rwxrwxrwx 1 root root 2462 Apr 25 2018 schedule_campaign.php
-rwxrwxrwx 1 root root 132430 Apr 30 2018 schedule_campaing_esp.php
-rwxrwxrwx 1 root root 148511 Apr 30 2018 schedule_campaing_pro.php
-rwxrwxrwx 1 root root 2506 Apr 25 2018 schedule_evergreen_campaign.php
-rwxrwxrwx 1 root root 152677 Apr 25 2018 schedule_evergreen_campaing_pro.php
drwxrwxrwx 2 root root 4096 May 4 2018 schema
-rwxrwxrwx 1 root root 19422 Apr 25 2018 show_form.php
-rwxrwxrwx 1 root root 11309 Apr 25 2018 staff_bounce.php
-rwxrwxrwx 1 root root 12857 Apr 25 2018 staff_client_list.php
-rwxrwxrwx 1 root root 10356 Apr 25 2018 staff_inactive.php
-rwxrwxrwx 1 root root 29935 Apr 25 2018 staff_index.php
-rwxrwxrwx 1 root root 10531 Apr 25 2018 staff_iplist.php
-rwxrwxrwx 1 root root 23844 Apr 25 2018 staff_iprequest.php
-rwxrwxrwx 1 root root 32228 Apr 25 2018 staff_login.php
-rwxrwxrwx 1 root root 17396 Apr 25 2018 staff_masking_domains.php
-rwxrwxrwx 1 root root 23900 Apr 25 2018 staff_profile.php
-rwxrwxrwx 1 root root 32488 Apr 25 2018 staff_senderinformation.php
-rwxrwxrwx 1 root root 23572 Apr 25 2018 staff_smtp_view.php
-rwxrwxrwx 1 root root 10932 Apr 25 2018 staff_spam.php
-rwxrwxrwx 1 root root 11353 Apr 25 2018 staff_stats.php
-rwxrwxrwx 1 root root 4160 Apr 25 2018 stats_autoresponder_bounce.php
-rwxrwxrwx 1 root root 8695 Apr 25 2018 stats_autoresponder_clicks.php
-rwxrwxrwx 1 root root 4176 Apr 25 2018 stats_autoresponder_group_bounce.php
-rwxrwxrwx 1 root root 11771 Apr 25 2018 stats_autoresponder_group_clicks.php
-rwxrwxrwx 1 root root 4192 Apr 25 2018 stats_autoresponder_group_log.php
-rwxrwxrwx 1 root root 11755 Apr 25 2018 stats_autoresponder_group_open.php
-rwxrwxrwx 1 root root 4091 Apr 25 2018 stats_autoresponder_group_unsubscribe.php
-rwxrwxrwx 1 root root 4184 Apr 25 2018 stats_autoresponder_log.php
-rwxrwxrwx 1 root root 8691 Apr 25 2018 stats_autoresponder_open.php
-rwxrwxrwx 1 root root 4026 Apr 25 2018 stats_autoresponder_unsubscribe.php
-rwxrwxrwx 1 root root 14774 Apr 25 2018 stats_bounce.php
-rwxrwxrwx 1 root root 8760 Apr 25 2018 stats_clicks.php
-rwxrwxrwx 1 root root 4460 Apr 25 2018 stats_log.php
-rwxrwxrwx 1 root root 8703 Apr 25 2018 stats_open.php
-rwxrwxrwx 1 root root 5282 Apr 30 2018 stats_sending_log.php
-rwxrwxrwx 1 root root 5639 Apr 25 2018 stats_sending_log_summary.php
-rwxrwxrwx 1 root root 4140 Apr 25 2018 stats_spamed.php
-rwxrwxrwx 1 root root 4111 Apr 25 2018 stats_trigger_bounce.php
-rwxrwxrwx 1 root root 8634 Apr 25 2018 stats_trigger_clicks.php
-rwxrwxrwx 1 root root 4152 Apr 25 2018 stats_trigger_log.php
-rwxrwxrwx 1 root root 8577 Apr 25 2018 stats_trigger_open.php
-rwxrwxrwx 1 root root 4055 Apr 25 2018 stats_trigger_unsubscribe.php
-rwxrwxrwx 1 root root 4050 Apr 25 2018 stats_unsubscribe.php
-rwxrwxrwx 1 root root 26636 Apr 25 2018 suppress_domain.php
-rwxrwxrwx 1 root root 29995 Apr 25 2018 suppress_ip.php
drwxrwxrwx 3 root root 4096 May 4 2018 temp
-rwxrwxrwx 1 root root 1603 Apr 25 2018 template_end.php
-rwxrwxrwx 1 root root 4273 Apr 25 2018 template_preview.php
-rwxrwxrwx 1 root root 6429 Apr 25 2018 test_email_login.php
-rwxrwxrwx 1 root root 15819 Apr 25 2018 test_smtp.php
-rwxrwxrwx 1 root root 10251 Apr 25 2018 thankyou.php
-rwxrwxrwx 1 root root 11742 Apr 25 2018 unsubscribe_email.php
-rwxrwxrwx 1 root root 1026 Apr 25 2018 unsubscribe.html
-rwxrwxrwx 1 root root 21805 Apr 25 2018 unsubscribe.php
-rwxrwxrwx 1 root root 36921 May 2 2018 upgrade.php
drwxrwxrwx 3 root root 4096 May 4 2018 uploaded_images
-rwxrwxrwx 1 root root 27146 Apr 25 2018 verify_log.php
-rwxrwxrwx 1 root root 2061 Apr 25 2018 verify_masking.php
-rwxrwxrwx 1 root root 6 May 4 2018 version.php
-rwxrwxrwx 1 root root 21546 Apr 25 2018 view_autoresponder_group_stats.php
-rwxrwxrwx 1 root root 16010 Apr 25 2018 view_autoresponders_criteria.php
-rwxrwxrwx 1 root root 16942 Apr 25 2018 view_autoresponders_group.php
-rwxrwxrwx 1 root root 18243 Apr 25 2018 view_autoresponders.php
-rwxrwxrwx 1 root root 21546 Apr 25 2018 view_autoresponder_stats.php
-rwxrwxrwx 1 root root 24816 Apr 25 2018 view_bounce.php
-rwxrwxrwx 1 root root 11528 Apr 25 2018 view_bounce_reasons.php
-rwxrwxrwx 1 root root 20776 Apr 25 2018 view_campaign_click_stats.php
-rwxrwxrwx 1 root root 20443 Apr 25 2018 view_campaign_open_stats.php
-rwxrwxrwx 1 root root 18328 Apr 25 2018 view_campaign.php
-rwxrwxrwx 1 root root 71413 Apr 30 2018 view_campaign_stats.php
-rwxrwxrwx 1 root root 15309 Apr 25 2018 view_contacts.php
-rwxrwxrwx 1 root root 18044 Apr 25 2018 view_custom_fields.php
-rwxrwxrwx 1 root root 7876 Apr 25 2018 view_dkim.php
-rwxrwxrwx 1 root root 12294 Apr 25 2018 view_dynamic_content_tag.php
-rwxrwxrwx 1 root root 13270 Apr 25 2018 view_email_split_campaign.php
-rwxrwxrwx 1 root root 24646 Apr 25 2018 view_email_template.php
-rwxrwxrwx 1 root root 12674 Apr 25 2018 view_esp_server.php
-rwxrwxrwx 1 root root 8419 Apr 25 2018 view_feedback_loop_list.php
-rwxrwxrwx 1 root root 18320 Apr 25 2018 view_feedback_loop.php
-rwxrwxrwx 1 root root 104329 Apr 25 2018 view_lists-copy.php
-rwxrwxrwx 1 root root 94684 Apr 25 2018 view_list_segments.php
-rwxrwxrwx 1 root root 122221 Apr 30 2018 view_lists.php
-rwxrwxrwx 1 root root 25181 Apr 25 2018 view_mask_domain.php
-rwxrwxrwx 1 root root 9903 Apr 25 2018 view_notification.php
-rwxrwxrwx 1 root root 30928 Apr 25 2018 view_profile.php
-rwxrwxrwx 1 root root 16212 Apr 25 2018 view_schedule_campaign-bak.php
-rwxrwxrwx 1 root root 17100 Apr 25 2018 view_schedule_campaign.php
-rwxrwxrwx 1 root root 26287 Apr 25 2018 view_scheduled_segments.php
-rwxrwxrwx 1 root root 25858 Apr 25 2018 view_schedule_evergreen_campaign.php
-rwxrwxrwx 1 root root 7130 Apr 25 2018 view_segments_subscribers.php
-rwxrwxrwx 1 root root 34940 Apr 25 2018 view_smtp.php
-rwxrwxrwx 1 root root 16512 Apr 25 2018 view_spin_tag.php
-rwxrwxrwx 1 root root 16298 Apr 25 2018 view_stats_adknowledge_campaign.php
-rwxrwxrwx 1 root root 11994 Apr 25 2018 view_stats_autoresponder_group.php
-rwxrwxrwx 1 root root 11929 Apr 25 2018 view_stats_autoresponder.php
-rwxrwxrwx 1 root root 23726 Apr 25 2018 view_stats_schedule_campaign_old.php
-rwxrwxrwx 1 root root 16006 Apr 30 2018 view_stats_schedule_campaign.php
-rwxrwxrwx 1 root root 26145 Apr 25 2018 view_stats_sending.php
-rwxrwxrwx 1 root root 16342 Apr 25 2018 view_stats_split_campaign.php
-rwxrwxrwx 1 root root 11722 Apr 25 2018 view_stats_triggers.php
-rwxrwxrwx 1 root root 15260 Apr 25 2018 view_sub_user_account.php
-rwxrwxrwx 1 root root 9635 Apr 25 2018 view_sub_user_role.php
-rwxrwxrwx 1 root root 9797 Apr 25 2018 view_support_user.php
-rwxrwxrwx 1 root root 13538 Apr 25 2018 view_suppressed_contacts.php
-rwxrwxrwx 1 root root 9055 Apr 25 2018 view_templates.php
-rwxrwxrwx 1 root root 16731 Apr 25 2018 view_trigger.php
-rwxrwxrwx 1 root root 21254 Apr 25 2018 view_trigger_stats.php
-rwxrwxrwx 1 root root 15686 Apr 25 2018 view_user_account.php
-rwxrwxrwx 1 root root 21894 Apr 30 2018 view_user_role.php
-rwxrwxrwx 1 root root 19864 Apr 25 2018 view_web_forms.php
-rwxrwxrwx 1 root root 20634 Apr 25 2018 webform.php
-rwxrwxrwx 1 root root 23183 Apr 25 2018 web_view.php
-rwxrwxrwx 1 root root 54700 Apr 30 2018 white_labeling.php
 

wasif

Administrator
Staff member
Apr 9, 2019
97
7
8
ssh to the server and type following command

chown -R ninja:ninja /path/to/mumara

Replace /path/to/mumara with correct physical path

Let me know if it works!
 

wasif

Administrator
Staff member
Apr 9, 2019
97
7
8
"ls -l" once again and see if you see correct user. And seems like you are uploaded all files and folders with writable permissions which is not suggested and sometimes not supported by webservers. Change all folder permissions to 755 and files to 644. Just give writable permissions to the following files/folders

/backup
/inc
/import_file
/import_file/temp
/logs
/logs/temp
/temp
/temp/campaigns
/temp/segment_export
/temp/version
/uploaded_images
/js/tinymce/plugins/image/cache
 

wasif

Administrator
Staff member
Apr 9, 2019
97
7
8
I have moved a head and fixed the permissions issue for you. Mumara seems to be working now!