Autoresponder to Customers who replied to our reply-to email address

MDG Computers

Beginner
Sep 16, 2020
19
3
3
Is it possible to set search criteria as "Subscribers who replied" under Auto-Responders/Create-Auto-Responders Search options ?

I would like to send automatic emails to customers who replied to emails sent from mass campaigns.

I can define reply-to email address under SMTP settings.

Now, when trying to create new auto responder, right now, I can't find any search option/trigger which responds to customers who replied on reply-to email address.

Our requirement is to send automatic reply to Customers who responded back on the email used for mass campaign.

Is it possible to add new search criteria and auto-responder functionality to send automatic reply on customer email who replied back?

Could you please confirm if there's any existing account level functionality available to enable auto-reply on Customer's reply.
 

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wasif

Administrator
Staff member
Apr 9, 2019
411
78
28
For this, you may need to custom script that will go through the mailbox and find the matching message-ids for the emails and then update a custom field value of the associating subscriber. Then an auto-responder can be set for the contacts with the matching custom field value.

Btw, we are already adding this automation in Mumara Camapigns, that will open your configured mailbox automatically and run the drips.
 

signovinces

Beginner
Jun 21, 2021
1
0
1
For this, you may need to custom script that will go through the mailbox and find the matching message-ids for the emails and then update a custom field value of the associating subscriber. Then an auto-responder can be set for the contacts with the matching custom field value.

Btw, we are already adding this automation in Mumara Camapigns, that will open your configured mailbox automatically and run the drips.
Hi
Do you have any update about this function?
 

wasif

Administrator
Staff member
Apr 9, 2019
411
78
28
We have built an addon for Mumara Campaigns called ReplyProcessor but hasn't launched it yet. It's going through the testing phase.