Hi,
We found the bounces are not processed on all clients/users campaigns, We checked with support staff, he mentioned that, if any invalid bounce email address in the account will be struck the whole bounce processing,
Right now, we are receiving bounce reports to our individual bounce mailbox but they are being reported in Mumara. For example: if we send a test campaign to 2 accounts, one of them is a valid email and other is not. Mumara tells us that email was successfully delivered to both emails. However, we receive an email to our bounce mailbox depicting a hard bounce.
The highlighted email was bounced but still shows as delivered in Mumara Classic. I know bounce emails are updated every 2 hours but there is no change after 2 hours as well.
waiting for your quick solution for this issue, I appreciate your help and support
Thank you
MDG Computers Inc.
We found the bounces are not processed on all clients/users campaigns, We checked with support staff, he mentioned that, if any invalid bounce email address in the account will be struck the whole bounce processing,
Right now, we are receiving bounce reports to our individual bounce mailbox but they are being reported in Mumara. For example: if we send a test campaign to 2 accounts, one of them is a valid email and other is not. Mumara tells us that email was successfully delivered to both emails. However, we receive an email to our bounce mailbox depicting a hard bounce.
The highlighted email was bounced but still shows as delivered in Mumara Classic. I know bounce emails are updated every 2 hours but there is no change after 2 hours as well.
waiting for your quick solution for this issue, I appreciate your help and support
Thank you
MDG Computers Inc.
