Contacts not being removed after deletion

faheemzahid

Beginner
Apr 10, 2023
17
2
3
I deleted around 90,000 contacts from my account. How much time does it take to remove those contacts completely? The system is displaying an error that I have reached the contact limit, but I know that I am not over the limit because I checked and I have 153,638 entries. I can't upload any more contacts.

Can you help me figure out what's going on?
 

rehan

Member
Staff member
May 24, 2019
57
18
8
Hello Faheem,

We apologize for the inconvenience you're experiencing. Deleting a large number of contacts can take some time to complete. Please allow some time for the system to process the removal of the 90,000 contacts completely.

Regarding the contact limit error, it's possible that there might be a delay in updating the contact count after the deletion process or your current package might not support this limit so here I would recommend that you should consider upgrading your package or refreshing the page and logging out/in back into your MumaraOne account to see if the contact count updates correctly.

If the issue persists or you have any further questions, please reach out to our support team. They will be able to assist you in resolving the contact limit error and ensuring that your account functions smoothly.

Thankyou
 
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