Subdomain SMTP in Classic Pro

rpozikidis

Beginner
Jul 6, 2019
3
1
3
I am consulting a client with a mumara classic Pro and there seems to be a bug when adding a subdomain email to the smtp accounts.
I have a domain (domain.com)
and a subdomain (sub.domain.com)
and an email address ([email protected])

When I add those to mumara's smtp and try sending a test it shows an error:
Email cannot be sent using SMTP due to following error.
SMTP Error: The following From address failed: sub.domain.com : MAIL FROM command failed,501,: sender address must contain a domain

It looks like mumara cuts the email part from the [email protected] and than gives an error.
Is this a software bug or there is another method to adding subdomain emails to smtp accounts?
 

wasif

Administrator
Staff member
Apr 9, 2019
35
4
8
sub.domain.com shouldn't be an issue and its FQDN (Fully Qualified Domain Name). It's sometime an issue when you are copy pasting something e.g sender email. If you copying it from a webpage containing CSS, it inserts hidden codes. So try to remove the sender address from SMTP and then try to write is manually.

PS: for more details, edit the smtp and put &debug=4 at the end of URL, it will give you detailed error report.
 

rpozikidis

Beginner
Jul 6, 2019
3
1
3
Thank you for your reply. Please explain where exactly to put "&debug=4" - when I put it into the SMTP host or SMTP user name it says "Failed to connect to smtp"