Unsubscribe Logs?

derek

Beginner
Feb 22, 2023
5
1
3
Two question about unsubscribes:

1. Is there a way to see the timestamp and method a subscriber used to unsubscribe? (list header vs. footer link)
2. Does Mumara auto-unsubscribe users that soft bounce a certain number of times?
 
Last edited:

mohammad

Member
Staff member
Aug 31, 2020
125
34
28
Hello Derek,

Below are the answers to your questions:

1- Is there a way to see the timestamp and method a subscriber used to unsubscribe? (list header vs. footer link)
Ans: You can see the timestamp in the Broadcast stats however, the method of how a subscriber has been unsubscribed isn't published yet but you can put this request in the feature request thread and we will put it in the development pipeline https://community.mumara.com/forums/feature-request.14/

2. Does Mumara auto-unsubscribe users that soft bounce a certain number of times?
Ans: Currently this auto mechanism isn't available in Mumara but you can achieve it through some manual processes like segmenting the soft bounces and then unsubscribing them through a trigger. However, we will also put this feature in the development queue once you post it in the feature request thread.

Thank you