We're experiencing weird behavior with the unsubscribe logic on our Mumara Classic (ESP) instance.
Some of our members are unable to unsubscribe from our newsletters.
We've been tracking the unsubscribe page while capturing all the requests,
we find out that some of the generated IDs are corrupted or obfuscated.
Here's an example..
Our base64 (i.e. the ID passed to the unsubscribe page)
PDVkNmE3YzE0ODc2ZWE2YmIyOTU2NzhlYWVkZmRmMDFkQHp5Z2VkLnViZWZmY2JqZmVmZnlmZGd2YmFmLmRiej4=
Decoded
<[email protected]>
As you can see the domain makes no sense, like it was obfuscated or encrypted,
not all the of them are like that, but a good portion is.
It's a serious problem because along with the domain, the message_id is obfuscated / encrypted as well,
so Mumara unable to find the original message_id to unsubscribe the participant from the list.
If for some reason the ID was changed by the email provider, we would not be able to decode the base64,
which means that the source should be the origin that generated the base64 i.e. Mumara.
Any thoughts?
Some of our members are unable to unsubscribe from our newsletters.
We've been tracking the unsubscribe page while capturing all the requests,
we find out that some of the generated IDs are corrupted or obfuscated.
Here's an example..
Our base64 (i.e. the ID passed to the unsubscribe page)
PDVkNmE3YzE0ODc2ZWE2YmIyOTU2NzhlYWVkZmRmMDFkQHp5Z2VkLnViZWZmY2JqZmVmZnlmZGd2YmFmLmRiej4=
Decoded
<[email protected]>
As you can see the domain makes no sense, like it was obfuscated or encrypted,
not all the of them are like that, but a good portion is.
It's a serious problem because along with the domain, the message_id is obfuscated / encrypted as well,
so Mumara unable to find the original message_id to unsubscribe the participant from the list.
If for some reason the ID was changed by the email provider, we would not be able to decode the base64,
which means that the source should be the origin that generated the base64 i.e. Mumara.
Any thoughts?