Search results

Here is the difference between Soft and Hard Delete Soft Delete: It will delete the account but will not delete the associated data. Hard Delete: It will delete the account and will also delete the associated data

You will find node_id in the `smtps` table or you can edit any sending node in the URL you will find the sending node ID. Here is the example link: https://your_mumara.com/node/389/edit

Hi, The content provided in the body will be sent accordingly. For instance, if you've configured plain text in the body, it will transmit as plain text. Conversely, If you have provided an HTML template then it will send the template. There are two methods to include additional headers: 1-...

Hi, I have added the above feature in the development pipeline.

Hi, When conducting a test email through the broadcast preview, the link will not be masked with the sending domain. However, upon scheduling a campaign, the link will be appropriately masked with the sending domain. Could you kindly specify the specific aspect of the article that requires...

I recommend reviewing our official documentation available at: https://support.mumara.com/help-center/articles/1/1/installation-guide It offers comprehensive insights to help you better understand Mumara.

Choose the 'dedup list' option from the List Action Menu, and then pick your preferred selection.

Mumara, as an email marketing platform, typically creates the email content, including any images or attachments, and prepares it as an email packet. Once this packet is formed, it is handed over to the SMTP (Simple Mail Transfer Protocol) server responsible for sending the email out to the...

Of course when you add the PMTA then every sending node will be created with a separate IP. So either you can give the sending node IP in the host or the PMTA server IP in the host. Moreover, I highly recommend considering hiring a Mumara expert who can help you with configuration.

Mumara creates a packet of emails & hands it over to SMTP or MTA. So if port 25 is blocked on your Mumara server it didn't affect your sending. You have the option to employ different SMTP services like Gmail or any other ESP. This grants you the ability to conduct a campaign from that...

Hi, The error `connection refused` indicates that either your SMTP server is down or there is a firewall running on the SMTP server which is blocking the request from your Mumara server. If your firewall is blocking then you can whitelist your Mumara server IP on SMTP server. I will suggest...

It seems you are using a Personal license. If you want to access the segment feature then you have to upgrade your license to a Professional plan.

Hi, We have uploaded the new installer & this issue is fixed in the new installer. So you can redownload the Mumara Installer from your client area and attempt the installation again. This issue can occur when the database runs in strict mode, but we have handled this situation. Before...

Hi, You can redownload the Mumara Installer from your client area and attempt the installation again. This issue can occur when the database runs in strict mode, but we have handled this situation. Before reinstallation, please drop all tables from the database so that Mumara can create fresh...

Hi, Review the size of your logs table and also check the value you have configured for "Delete Campaign Logs After (Days)" in your application settings. We recommend setting it to 7 days, especially if you are scheduling a large campaign. Additionally, you can set the retention value in the...

Having a larger server doesn't necessarily guarantee better performance. Achieving the best results depends on several factors, including: Ensuring your PHP is optimized. Ensuring your MySQL is optimized. Managing the number of threads used when scheduling a campaign. You should only consider...

Hi, Certainly, you can achieve this by establishing a segment. Here are the steps for defining the segment: - Create a segment Based on Statistics - Then select the broadcast in which you have to find unopened - then in the "Select Criteria" option select Hasn't opened This segment will...

Mumara generates backup files for the app and database, storing them in the "storage/backups/current_date" directory. You can access and download the backup file from this designated location. To ensure data privacy, we've implemented a security measure in the form of a condition in the...

To circumvent this issue, I will suggest you can use the loop method instead of batches when scheduling a campaign. With the batch method Mumara first increase the counter and then start sending email to send email faster. which shows the counter is more than 100%. However, this ambiguity is...

Hi, The campaign wasn't over-sent but in fact, it was just the counter that is showing a bigger number. It was because of the batch size. When you have a batch size set, Mumara first increments the batch size and then push the emails to the MTA. If your campaign system-pauses during the...