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Hi, Here is a quick response to your query Q: Will an invoice be generated if I downgrade in the middle of the month? Or do I have to complete the month before downgrading? Ans: No, an invoice will not be generated if you downgrade your plan in the middle of the month. Q: Will my contact data...

Hi, The image is not showing IP, which is causing Mumara to be unable to detect the agent and mark it as a bot. It appears that you may not have installed the GeoIP dependency. To obtain the IP and other geolocation information, install the GeoIP dependency.

Hi, You can check the following helpful article on the List-unsubscribe email https://school.mumara.com/resources/educational/why-list-unsubscribe-should-be-a-priority-in-your-email-marketing-strategy/

Hi, You can check the following tutorial article on IP warmup and why it is important https://school.mumara.com/apps/mumara/ip-warm-up-all-you-need-to-know-about-an/ https://school.mumara.com/resources/educational/importance-of-ip-warmup/

This feature is currently not available and for a missing feature, you can post under the Feature Request threads.

Currently, multi-lang functionality is not available but it is already in the development pipeline and will be available in the future update.

Hi, You can allow Two-Factor Authentication in Users -> User Role ACL and then it will be available in the user account.

Hourly Speed: Select the hourly speed of the campaign, it means that you will be able to set the number of emails one hour you want to send. And value (-1) means unlimited. You can check the following documentation link https://support.mumara.com/help-center/articles/1/9/22/schedule-a-broadcast...

I can explain with an example Suppose you have multiple users and each user's limit is anticipated to be exceeded at varying times. In such an event, a command must be scripted to execute at precisely 9:00 PM UTC time, which will reset the limit for all users. This command will be programmed...

The daily limit will be reset at 9:00 PM UTC time.

Hi, Currently, We don't have any functionality which automatically migrates Mumara Campaigns to Mumara One, for this you have to manually migrate your contact lists, broadcasts, segments, drips, etc. Note: In Mumara One we don't have User Management functionality.

Currently, there is no option to remove the Group, however, I would like to inform you that this feature is already in the development pipeline. In the meantime, if you wish to delete a Group, you can do so by removing it from the database directly. Please keep in mind that deleting a Group...

Hello Derek, Below are the answers to your questions: 1- Is there a way to see the timestamp and method a subscriber used to unsubscribe? (list header vs. footer link) Ans: You can see the timestamp in the Broadcast stats however, the method of how a subscriber has been unsubscribed isn't...

I would like to confirm that disabling the trigger will prevent the delivery of any drips to the contacts added during that time frame.

Yes, scheduled campaigns will be resumed automatically the next day or you can ask the admin to increase the daily limit.

The campaign wasn't over-sent but in fact, it was just the counter that is showing a bigger number. It was because of the batch size. When you have a batch size set, Mumara first increments the batch size and then pushes the emails to the MTA. If your campaign system-pauses during the send-out...

Evergreen is addons, In order to access evergreen campaigns you have to buy the evergreen addons.

No, you will not receive any further emails or drip campaigns after unsubscribing.

You can add the endpoint where you want to get a report and select the event which you want to get in the report, Mumara will forward the JSON report to the endpoint.

Currently, there is no option to delete Groups, but we have already added them to the development pipeline.