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  1. mohammad

    Bug Report: '[+] Add unit' Button Not Functioning on Dynamic Content Tag Page

    @curtis You can submit a support ticket from your client area & also share your Mumara login details. They will look into the case.
  2. mohammad

    API Update Contact List "additional_field" field is ignored

    Yes, the latest version of Campaigns is 6.3.01
  3. mohammad

    Webhook Delivery Details

    Hi, The missing hook `CompleteBroadcast` will be added in the next update. I will suggest you can use a custom script to check whether the email address is correct or not. After that you can forward the user email to Mumara & Mumara will send an email to that user. It's important to note that...
  4. mohammad

    Import Contact List

    Hi, Yes, it is recommended to check the API call on a server instead of your local computer.
  5. mohammad

    Soft vs Hard Delete

    Here is the difference between Soft and Hard Delete Soft Delete: It will delete the account but will not delete the associated data. Hard Delete: It will delete the account and will also delete the associated data
  6. mohammad

    API Send format

    You will find node_id in the `smtps` table or you can edit any sending node in the URL you will find the sending node ID. Here is the example link: https://your_mumara.com/node/389/edit
  7. mohammad

    API Send format

    Hi, The content provided in the body will be sent accordingly. For instance, if you've configured plain text in the body, it will transmit as plain text. Conversely, If you have provided an HTML template then it will send the template. There are two methods to include additional headers: 1-...
  8. mohammad

    Access to the broadcast on the Email Campaign Results

    Hi, I have added the above feature in the development pipeline.
  9. mohammad

    Tracking links not working and images not loading

    Hi, When conducting a test email through the broadcast preview, the link will not be masked with the sending domain. However, upon scheduling a campaign, the link will be appropriately masked with the sending domain. Could you kindly specify the specific aspect of the article that requires...
  10. mohammad

    How to solve the "connection refused" SMTP error?

    I recommend reviewing our official documentation available at: https://support.mumara.com/help-center/articles/1/1/installation-guide It offers comprehensive insights to help you better understand Mumara.
  11. mohammad

    How to dedupe lists?

    Choose the 'dedup list' option from the List Action Menu, and then pick your preferred selection.
  12. mohammad

    The email content contains pictures and attachments. Will it occupy the bandwidth of mumara server?

    Mumara, as an email marketing platform, typically creates the email content, including any images or attachments, and prepares it as an email packet. Once this packet is formed, it is handed over to the SMTP (Simple Mail Transfer Protocol) server responsible for sending the email out to the...
  13. mohammad

    How to solve the "connection refused" SMTP error?

    Of course when you add the PMTA then every sending node will be created with a separate IP. So either you can give the sending node IP in the host or the PMTA server IP in the host. Moreover, I highly recommend considering hiring a Mumara expert who can help you with configuration.
  14. mohammad

    How to solve the "connection refused" SMTP error?

    Mumara creates a packet of emails & hands it over to SMTP or MTA. So if port 25 is blocked on your Mumara server it didn't affect your sending. You have the option to employ different SMTP services like Gmail or any other ESP. This grants you the ability to conduct a campaign from that...
  15. mohammad

    How to solve the "connection refused" SMTP error?

    Hi, The error `connection refused` indicates that either your SMTP server is down or there is a firewall running on the SMTP server which is blocking the request from your Mumara server. If your firewall is blocking then you can whitelist your Mumara server IP on SMTP server. I will suggest...
  16. mohammad

    Send only to those who have not opened

    It seems you are using a Personal license. If you want to access the segment feature then you have to upgrade your license to a Professional plan.
  17. mohammad

    Please check back in few minutes while we are setting up things for you :-)

    Hi, We have uploaded the new installer & this issue is fixed in the new installer. So you can redownload the Mumara Installer from your client area and attempt the installation again. This issue can occur when the database runs in strict mode, but we have handled this situation. Before...
  18. mohammad

    Installation Wizard Freezes on Adding Administrator

    Hi, You can redownload the Mumara Installer from your client area and attempt the installation again. This issue can occur when the database runs in strict mode, but we have handled this situation. Before reinstallation, please drop all tables from the database so that Mumara can create fresh...
  19. mohammad

    Preparing is taking too long

    Hi, Review the size of your logs table and also check the value you have configured for "Delete Campaign Logs After (Days)" in your application settings. We recommend setting it to 7 days, especially if you are scheduling a large campaign. Additionally, you can set the retention value in the...
  20. mohammad

    Preparing is taking too long

    Having a larger server doesn't necessarily guarantee better performance. Achieving the best results depends on several factors, including: Ensuring your PHP is optimized. Ensuring your MySQL is optimized. Managing the number of threads used when scheduling a campaign. You should only consider...