Email Templates

[bryananaya]

I inserted four new Email Templates (Setup > Email Templates) as an admin. A second admin cannot see those templates I added. Is that supposed to be the case?

The email templates are set to enabled for both Status and Enable for Users. Is there a way for everyone to see all templates or do they need to be added to each admin profile?

 

[mohammad]

Yes, the Broadcast template has to be visible in other staff members accounts when adding a broadcast. I have escalated the case to the technical team for further investigation.