Error: Clients receiving multiple emails instead of one message per email.

Zeeshan

Beginner
Our multiple clients have informed us that they are receiving multiple emails instead of one message per email. It seems that one email has been sent multiple times to the same email address. Would you be able identify any potential errors?

See image below, What does it mean that there were 661 emails sent when I have 479 contacts for this campaign? However, The count of emails received in the Template and Logs tabs is the same.

Sent email .png
 
Furthermore, please take note of the second campaign named "Mental Health Professionals (GA) - 02" which comprises 479 email contacts and astonishingly displays email send 871 (181%) - isn't that unbelievable?

1677102968358.png
 
Back
Top