Recent content by derek

Two question about unsubscribes: 1. Is there a way to see the timestamp and method a subscriber used to unsubscribe? (list header vs. footer link) 2. Does Mumara auto-unsubscribe users that soft bounce a certain number of times?

Yes, the API contact issue is resolved now with the update and we can push 50+ leads per minute into the system. Thank you very much! Still testing the spintags issue (batch vs. loop) and will update you shortly.

Wasif, We've been running 5.4.5 for a little over a day now and it doesn't appear to have improved the speed. Still only able to add about 5 contacts per minute. You can check ticket #619659 for server login details to see it in real time. Thanks, Derek

Hey Wasif, Thank you for your detailed response. I really appreciate it after the issues we've had in the ticket system. 1. For segmentation, here's an example attached from today of campaigns started around same time using exact same segment with all different counts. You can see it ranges...

Wasif, can you please let me know how to escalate support tickets when front-line staff are unhelpful or unresponsive? Our company generates 25k+ new subscribers per day and sends 1MM+ emails per day. However, due to multiple bugs in the software, we're unable to send what we need to. Mumara...