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Hey, this is a good question, but before starting the discussion on this, give some more details on the points mentioned below. I’ve tested both methods across different campaigns, and honestly, the results vary depending on the goal. Before sharing my experience, can you clarify: Are your...

Metrics are your early warning system. Pay close attention to: Open rate → ideally 15–20% or higher Bounce rate → below 2% Spam complaints → under 0.1% Unsubscribes → normal, but watch for sudden spikes If spam complaints increase, stop increasing volume and investigate immediately. A...

No and this is a very important point. During IP warm-up, you should send only to your most engaged contacts, such as: People active in the last 30–60 days Contacts who have previously opened or clicked Internal or test recipients in the early days Avoid sending to: Old or inactive contacts...

Sure, here you go: A gradual and consistent approach works best. Here’s a proven warm-up guideline per IP that works well with Mumara: Day Recommended Volume Day 1 200 emails Day 2 400 emails Day 3 800 emails Day 4 1,500 emails Day 5 3,000 emails Day 6 5,000 emails Day 7...

Hey Beau, Welcome to the community, and that’s a brilliant question to ask early. IP warming is one of the most crucial steps for achieving stable sending and consistent results. Let me explain this simply and practically. When you start sending from a new IP, mailbox providers don’t...

Thats a very good question and yes, recovery is possible 3–5 days: Spam rate starts reducing 7–14 days: Inbox placement improves (if done correctly) 3–4 weeks: Stable reputation You can also have a look on the IP warmup method here and let me know about your thoughts. Once Gmail trusts you...

Okay I got that you’re actually hitting multiple Gmail red flags at once. Below is what is likely causing the issue and here's how to fix it: - Gmail really dislikes new domains sending high volume suddenly. Here you need to do the following Stop bulk sending immediately Warm up slowly: Day...

Hey, sorry you’re facing these Gmail spam issues, which are pretty common, but usually fixable. Before jumping to conclusions, can you help clarify a few things? - Are you using a new sending domain or an old one? - Do you have SPF, DKIM, and DMARC properly set up? - Are you sending from a...

Dear Beau, IP rotation in Mumara is a reputation-aware sending mechanism designed to distribute risk, maintain ISP trust, and prevent any single IP from becoming a bottleneck during high-volume campaigns. When configured correctly, it allows you to scale efficiently without compromising...

Dear Beau, To ensure your email reaches the inbox, you must treat the first 30 days like a "first impression" with ISPs (Internet Service Providers). They don't trust new IPs by default; you have to earn that trust through consistent, low-volume, high-engagement sending. Please make sure of the...

Hey Mikael, Here you can configure Gmail OAuth. Please go to your Gmail to generate the "Your Client Secret Credentials". To configure Gmail OAuth in Mumara, follow these steps to generate and set up the key: 1. Go to Settings and open the Integration tab. 2. Find Gmail OAuth Email Relay and...

Dear Beau, I am writing below a detailed step-by-step guide to resolve your issue. Please go through this. When setting up a custom tracking domain using Mumara, adding a CNAME record alone isn’t enough — your server must also be configured to accept requests for that subdomain. If the...

Hey Jack, Automated system triggers in Mumara make sure that drip campaigns run smoothly by activating them whenever specific conditions or events occur. To set up a trigger-based drip campaign, you have to make the "Drip" campaigns inside the "Drip Tab." Follow these steps inside the Trigger...

Dear Igor, We have identified multiple tickets for the same issue. Please note that the matter is already being handled in the ticket submitted through your client area, and all updates will be provided there. If you require any further assistance, please let me know. Thank you.

Sure, let me know if I can be of any further assistance in this regard.

Hello Mikael, Mumara lets you automatically delete Open, Clicked, Bounced, and Unsubscribed data after a specified time period. You can set a custom number of days, and Mumara will remove this data from the database automatically once that time is reached. How to Set It Up: Log in to your...

Hey Jack, Mumara’s RSS feature automates content delivery, keeping your subscribers engaged without manual effort. Steps to set it up are as follows Create a Dynamic Content Tag: Add your RSS feed URL and map the available fields (title, description, image). Set Fetch Frequency: Decide how...

Hey Jack. Hope this finds you well. To enable 2FA, first ensure that the 2FA add-on is active in your system before configuring Two-Factor Authentication. How to Enable 2FA Follow the steps below to enable 2FA on your account: Log in to your account. Navigate to your Profile and open the...

Yes, Mumara provides a built-in system to track errors and system issues. You can access detailed debug logs to monitor errors, alerts, and warnings. Follow the steps below to view error logs: Log in to your Mumara account. Go to the sidebar and navigate to Logs → Debug Logs. Click on Logs to...

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