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Dear Igor, Apologies for any trouble this may have caused. We encountered a glitch with one of our licensing servers, which resulted in some service disruptions, but it has now been resolved, and everything has been reinstated. Please let me know if you are still facing issues with this. Thankyou

Dear CleberUX, There was an issue with one of our licensing servers, but it has now been resolved, and everything has been reinstated. Please let me know if you are still facing issues with this. Thankyou

Hey Jack, Dynamic Content and Conditional Personalization are powerful features that allow you to send a single email that automatically adapts its content based on each custom field’s profile data. Dynamic Content is one of the best ways to increase engagement and build a connection with your...

Hey Mikael, Warming up an IP address is an essential process for building and maintaining a strong email sender reputation. When you begin sending emails from a new or inactive IP, sending a large volume too quickly can trigger spam filters or cause deliverability issues. The warm-up process...

Mikael, in Mumara, Email speed helps you control how many emails are sent per hour during a broadcast. This ensures smooth and consistent delivery, especially when sending to large audiences, while also protecting your sending reputation. How to Manage Email Speed in Mumara -> You can easily...

You can easily configure webhooks in Mumara to track real-time email events like opens, clicks, and bounces. For a detailed setup guide, please visit the article below: 🔗 https://campaigns.kb.mumara.com/en/articles/28-setting-up-webhooks-in-mumara In the above link, there is a step-by-step...

Hey Mikael, In Mumara, you currently can’t set up a reschedule specifically for non-openers. However, you can easily resend your campaign manually by creating a segment of non-openers and then scheduling a new campaign for that segment. You can change the subject line or email content before...

Dear Mikael, Thank you for reaching out! The issue of emails landing in spam or junk folders is usually related to domain authentication, content quality, or sender reputation. Here are a few key areas to review and best practices to help resolve this: Verify Domain Authentication. Make sure...

This issue has been resolved already and the fix will be available in the next update. Please stay tuned for the new update.

Hey, Beau, we have already identified this issue, and the good thing to know is that this has been fixed and it will be available in the next update. Just stay tuned for the next update.

Dear Jack, Please find the answers to your queries below. If you have any further questions, please don't hesitate to let me know. 1. How can users get real benefits from using pre-built or custom segment templates? Only admins have permission to create segment templates. Regular users can...

I’m glad to know that you’ve successfully set up the sending node in Campaigns. To enable open and click tracking through MumaraOne, please ensure the following configurations: Enable tracking within the Bridges section. Configure the same sending domain in Campaigns but use a different...

Hey Beau, Setting up the MumaraOne API Bridge in Campaigns+ is quite straightforward. You can follow these steps to get it configured securely and properly: Go to Sending Nodes in Campaigns+ and create a new one. In the Gateway dropdown, select MumaraOne. Copy your One Connect Key from the...

Dont worry just update your Mumara and your issue will be resolved. After updating Mumara, you will see an option to choose V2 and V3 reCAPTCHA. Please have a look at the screenshot as well. Let me know if you need any further assistance in this regard.

Can you confirm which Mumara installation version you are currently on? I guess you might be on a quite older one. Please let me know about it.

After reproducing the issue, it has been traced out and forwarded to the development team. They are actively working on it. Hopefully, it will be fixed in the next update. I will keep you posted about the update when it gets launched. Thankyou

Dear Beau, Can you tell me some more information on this issue. What version of reCAPTCHA are you using? It would be very convenient if you could share some more details of your problem. I will be happy to assist you further in this regard. Thankyou

Hey Jack, Thankyou for the detailed information. I will reproduce this issue on my test installation and get back to you with my findings. Warm Regards,

Hey Jack, Hope you are doing good. Do you have any screenshots related to this issue where you have set up the trigger criteria and where you have edited the contact. Thankyou

Dear CleberUX, I hope you’re doing well. I have reviewed the concern you raised in this thread and discussed it with our operations team. They have acknowledged its importance and decided to prioritize it for inclusion in the upcoming update. Although this enhancement was already in the...